Delivery Information
Shipping & Returns
Shipping Policy
We strive to get your beauty essentials to you as quickly and safely as possible. Each order is carefully packed with premium protection to ensure it reaches you in perfect condition.
Same-Day Delivery
₵30 - ₵50Orders placed before 10 AM in Accra qualify for same-day delivery.
Standard Nationwide
₵40 - ₵80Reliable delivery across all regions of Ghana within 2-4 business days.
Pickup Service
FreeFree pickup from our designated partner hubs in Accra.
International Shipping
We currently ship to select West African countries including Nigeria, Ivory Coast, and Togo. Please contact our support team for a custom shipping quote.
Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
7-Day Return Window
Return any unopened and unused product within 7 days of delivery for a full refund or exchange.
Easy Exchange Process
Received the wrong item? We'll swap it for you free of charge within 48 hours of your report.
Secure Refund
Refunds are processed back to your original payment method within 3-5 business days after we receive the returned item.
How to Return
- Contact support with your order number and reason for return.
- Ensure the product is in its original, unopened packaging.
- Our courier will arrange a pickup or provide a drop-off location.
- Once inspected, your refund or exchange will be processed.
Our Quality Promise
Every item in the Kezia Beauty collection undergoes rigorous quality control. We guarantee the authenticity and freshness of every product we ship.